Frequently Asked Questions

Last updated: July 2026

General

What types of furniture do you sell?

At Jorley, we offer a carefully curated collection of furniture, lighting and home accessories chosen for their quality, craftsmanship and considered design.

From beautifully made furniture to the finishing details that complete a room, each piece is selected with a focus on materials, proportion and creating homes that feel thoughtfully put together.

Who selects your collections?

At Jorley, every collection is carefully considered through an interior design-led approach. Rather than offering endless choices, we focus on selecting furniture, lighting and home accessories that reflect quality craftsmanship, thoughtful design and lasting appeal.

Our collections are curated by our in-house interior designer, with attention given to materials, proportions, finishes and how each piece works within a beautifully designed home. Every item is chosen with the aim of helping our customers create interiors that feel considered, personal and timeless.

Do you offer an Interior Design Service?

Yes. Our Interior Design Service is launching soon, offering a personal approach to creating considered, beautifully designed spaces.

Whether you are redesigning a single room or transforming an entire home, our in-house interior designer will work with you to create a scheme tailored to your lifestyle – from spatial planning and furniture selection through to finishes, styling and those final details that complete the room.

Join our mailing list or follow Jorley on social media to be the first to hear when our Interior Design Service launches.

How can I contact customer support?

Our team is here to help with any questions about products, orders, deliveries or design advice. Please visit our Contact Us page and we will be happy to assist.

Ordering & Delivery

How does delivery work?

We work with trusted furniture delivery partners to ensure your order arrives safely and with care. Delivery options vary depending on the size, weight and requirements of each item, from standard furniture delivery through to specialist white-glove services where available. Further delivery information can be found on each product page, or please contact us if you would like advice before placing your order.

Do you offer international shipping?

At this time, we deliver to UK Mainland addresses only.

Can I collect my order?

Unfortunately, we are unable to offer customer collections. All orders are delivered directly to your chosen address through our delivery partners.

Can I view your products in person? Do you have a showroom?

Jorley is currently an online-only interiors destination, allowing us to focus on a carefully curated collection without the limitations of a traditional showroom.

Every piece is selected with attention to quality, materials and design, with detailed product information and imagery provided to help you shop confidently from home.

If you require further information about a piece, our team will be happy to help.

Payment & Returns

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. For larger orders, BACS payment may also be available. Please contact us for further details.

What is your return policy?

Choosing furniture is an important decision, and we want every Jorley customer to feel informed before placing an order. Please visit our Returns Policy page for full information on returns, conditions and how to arrange a return.

Customer Support

How can I contact Jorley?

Contact Form: Available on our website Email: info@jorley.co.uk Phone: 0333 8807 285

We aim to respond to all enquiries within 24–48 hours. Our customer support hours are Monday to Friday, 9:00am – 5:00pm (UK time).